Questions | FAQs

At Soul Story Therapy, we believe that mental health care should be accessible and affordable. We strive to provide flexible payment options to ensure you receive the care you need.

Please review the following FAQ for more information regarding our policies, including our fees and the insurance providers we currently accept.

If you have any questions about fees, insurance coverage, or payment options, our team is happy to help! Contact us today to learn more.

  • Our session fees vary based on clinician experience and service type. We accept insurance and offer self-pay rates, with sliding scale options available for those in need. For self-pay clients, individual therapy sessions typically range from $125 to $175 per hour.

  • We accept most major insurance providers, including:

    • Blue Cross Blue Shield (BCBS)

    • United Healthcare (UHC)

    • Optum

    • UMR

    • Aetna

    • Viva

    • Cigna / Evernorth

    We also accept CareCredit for those looking for flexible payment plans.

  • Payments, including insurance co-payments, are due at the time of service unless other arrangements have been made.

  • Appointment cancellations or requests to reschedule must be received AT LEAST 48 HOURS IN ADVANCE to avoid the late cancellation/no-show fee. For a Monday appointment, please cancel by 5:00 pm on Friday.

    If you are a no-show or cancel less than 48 hours' notice, there is a $75.00 fee, and payment will be expected before the next scheduled appointment

  • Most therapy appointments are 60 minutes. Requests to change the length of a session must be discussed with the therapist.

    We offer individual, couple, and family therapy sessions. We also provide therapy to pregnant and postpartum women dealing with perinatal mood and anxiety disorders.

  • This office is a firearm-free zone. No weapons of any kind are allowed!